Matthew Taylor

Their reply to “Random” Pak’nSave Bag Searches. No comment on women with handbags or what happens if I did have something in my bag that I had bought from another supermarket.

Dear Matt,

I can confirm that our bag policy is applicable regardless of a customer’s age and is simply designed to prevent an ongoing shoplifting issue which we are trying to manage. We have a prominent sign in-store which clearly states that ‘We reserve the right to check all bags and may require you to leave large bags with a staff member while shopping.’

While I do appreciate having your bag checked is an inconvenience, unfortunately due to the level of shoplifting we experience in-store, it is an unavoidable part of how we are forced to do business, we would certainly prefer to not check customer’s bags but sometimes even with cameras and other security measures we are left with no option. I apologise if you felt you were unfairly treated and I hope you will continue to shop at my store.

My staff remain committed to giving our customers the best possible shopping experience, and by endeavouring to keep shoplifting to a minimum we hope we can deliver the lowest everyday prices.

Kind regards,

Steven McDonald
Owner
PAK’nSAVE Riccarton

^{Image credit: Naomi}